Retun Policy

Return & Refund Policy – Gemzcart

At Gemzcart.com, we take great pride in the quality of our products. Your satisfaction is important to us. Please read our return and refund policy carefully:

Returns

We only accept returns under the following condition:

  • The item arrives damaged or broken in the package.

To be eligible for a return:

  • You must contact us within 48 hours of receiving the item.

  • You must provide clear photo or video proof of the damaged item and the packaging.

  • The item must be unused and in its original packaging.

How to Request a Return

  1. Email us at  [gemzcart@gmail.com]. with your order number, photos of the damage, and a brief description.

  2. Our team will review your request within 2–3 business days.

  3. If approved, we will provide return instructions and process your refund or replacement.

Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

Non-Returnable Items

  • We do not accept returns for reasons such as change of mind, wrong product ordered, or general dissatisfaction if the item is not damaged.

Shipping Costs

  • We cover return shipping costs only if the item was damaged or broken upon arrival.

If you have any questions, feel free to contact us at [gemzcart@gmail.com].

Thank you for shopping with Gemzcart.com