FAQ's
FAQ's on Gemz Cart
What materials are your watches and jewelry made from?
Our products are made from high-quality materials such as stainless steel, gold/silver plating, and premium stones. Each product description mentions the exact materials used.
Are your items waterproof?
Our watches are generally water-resistant (not waterproof). Please refer to each watch’s description for specific water resistance details. Jewelry is not recommended to be worn in water.
Will the jewelry tarnish or fade?
With proper care, our jewelry maintains its shine for a long time. Avoid contact with water, perfume, and sweat for best results. We also offer care tips with every order.
How can I find the right size?
Each product page includes size details (e.g., dial size, chain length). If you're unsure, feel free to contact us for help with sizing.
How long will my order take to arrive?
Orders are usually processed within 1–2 business days. Delivery typically takes:
3–7 days
Do you offer cash on delivery (COD)?
Yes, we offer Cash on Delivery in select regions. Availability will show at checkout based on your location.
Can I return an item?
We offer a 3-day return/exchange policy for damaged or incorrect items. Items must be unused and in original packaging.
How can I contact you?
You can reach us through:
📧 Email: [your email]
📱 WhatsApp / Phone: [your number]
Or use the Contact Us page on our website.
Do you offer gift packaging?
Yes! We offer free gift packaging on all orders – perfect for birthdays, anniversaries, or surprises.